Help
Support
Email support@serointeractive.com and a person will answer, usually within two business days.
Something broke
Tell us what you were doing, what you expected, and what happened instead. The app version and your device model help, and a screenshot helps most of all. If a match is stuck, include the friend code from the match screen so we can look at the exact game.
I got a new phone
If you added an email address to your account in the app, sign in with it on the new device and your account, record, and matches come across. If you never added one, the old account only exists on the old phone. We can't recover an account that was never linked to an email, so add one before you switch.
Reporting a player
Use the report option on a player's name inside the app. It goes to a moderator with the match attached. You can also block a player from the same menu, and they won't be able to start matches with you again.
Deleting your account
Settings, inside the app. Deletion removes your account, display name, and email address. Your moves stay in your opponents' match histories, no longer connected to you. The privacy policy has the full detail.
The beta
Invitations go out in waves through TestFlight. If you have signed up and haven't heard from us, your wave hasn't opened yet. To check whether you are on the list, or to come off it, email us from the address you signed up with.
Contact
support@serointeractive.comSERO Interactive, LLC
5 Worth Circle, Suite 4
Johnson City, TN 37601